Senior Program Manager

The Senior Program Manager will support the Senior Director of Applications and Tenancy Administration in advancing key priorities related to housing applications and tenancy operations, such as transfers and relocations. This role provides strategic, analytical, and operational support to improve performance, ensure compliance, and enhance service delivery.Key Responsibilities- Serve as the lead coordinator for ATAD on resident relocations for programs including the NYC Public Housing Preservation Trust and NYCHAs Comprehensive Modernization and other unplanned major projects. - Coordinate the matching and relocation of residents to new units with attention to any services they may require for purposes of reasonable accommodation or emergency transfers.- Collaborate with other departments to ensure that ATADs public facing information for all programmatic areas is accurate and easily available.- Coordinate and provide technical assistance related to ATADs systems for residents, Property Management, IT, and other departments, in the processing of relocations related to emergencies or special programs.- Collaborate with different stakeholders including the Law Department, the COOs Office, RRSD, Capital Projects, and Intergovernmental Relations, and provide related reports in a timely manner.- Maintain partnerships with local CBOs related to ATADs policies and procedures.- Assist in identifying problem areas and recommending ways to improve and streamlining process flows.- Perform other duties as assigned.Additional Information1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.