Chimes International, LTD

Baltimore, MD

With a rich history spanning more than seven decades, Chimes Family of Services represents three distinct business models or service components:

  • Behavioral Health: We offer a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders
  • Employment Services: We are one of the nation’s largest employers of people with disabilities.
  • Intellectual and Developmental Disabilities and Autism: Our network expands from toddler-to-senior services, with supports that are tailored to the unique abilities and needs of each person.  All of our services are integrated within various communities to maximize opportunities and growth for our participants.

We are recognized for our innovative, flexible, and responsive solutions that are designed to assist people with intellectual and behavioral challenges to achieve three main goals:

  • to live as independently as possible, guided by choice.
  • to understand, respond to and achieve the potential of their capabilities.
  • to serve as productive, contributing members of their community.

Our desire is to ensure that all people with intellectual and behavioral challenges can achieve their fullest potential. 

Job Specifications

Location

Exton, PA

Published

3 days ago

Career Level

Entry Level

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Chimes International, LTD

IT Support Specialist - Onsite

Exton, PA

IT Support Specialist - Onsite

Compensation: $ 23.08 Hourly

Schedule: Monday - Friday 7:30am-4:00pm - Onsite

Location: Exton, PA

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:

  1. Technical Support:
    1. Respond promptly, professionally, and proactively to incoming service requests.
    2. Deliver help desk support for end-user hardware, software, and connectivity.
    3. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
    4. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
    5. Record all work and communication in the ticketing system for accurate tracking and reporting.
  2. Training and Development:
    1. Conduct user training as needed to enhance understanding and usage of IT systems and tools.
  3. Professional Responsibilities:
    1. Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
    2. Participate in in-service training, staff meetings, and other professional development opportunities.
    3. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
  4. Organizational Values and Additional Duties:
    1. Serve as a positive role model for colleagues and individuals served.
    2. Adhere to organizational policies and procedures while promoting professionalism.
    3. Perform other duties, responsibilities, and special projects as assigned.

QUALIFICATIONS:

Knowledge and Skills:

  • Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
  • Experience troubleshooting and supporting end-user hardware and software.
  • Basic understanding of network connectivity troubleshooting.

Experience:

  • 1–2 years of experience in a technical support or similar role.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

  • Competitive Pay
  • Medical, Dental, and Vision Insurance 
  • Tuition Reimbursement options
  • Flexible Spending Accounts (Health, Dependent, and Transportation)
  • Life Insurance
  • Disability Insurance
  • Paid Time Off
  • 403(b) with Employer Match
  • Employee Recognition Programs
  • Employee Referral Bonus opportunities
  • Discounts through “Tickets at Work”
  • And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

 

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